Effective 15 July 2026
Draft — pending legal review
This page describes how the app actually works today, but has not yet been reviewed by a lawyer. Don't treat it as final until this notice is removed.
You can cancel an order yourself from the app free of charge any time before the kitchen accepts it — this is almost always a short window right after payment. Once the kitchen has accepted your order, self-service cancellation is no longer available since preparation may have already started; call us instead (see §5) and we'll do our best to help.
When an order is cancelled while eligible, it moves to a refund-pending state immediately and we initiate the refund with Razorpay right away — you never end up paying for an order that gets cancelled.
Refunds are issued to your original payment method (the card, UPI ID, or wallet you paid with) — we cannot redirect a refund to a different account.
Any Clay Coins spent on a refunded order are automatically credited back to your balance.
Once initiated, refunds are typically processed by Razorpay within 5–7 business days, though the exact timing after that depends on your bank or payment provider. You'll see the order marked as refunded in your order history once it's complete.
If something was wrong with your order — missing items, incorrect items, or a quality issue — contact us within a reasonable time of delivery/pickup (see §5) with your order ID. We handle these case by case and may offer a refund, replacement, or Clay Coins credit depending on the issue.
+91 87969 58777 (call or WhatsApp) · Shop No. 12, Chauhan Market, Sector 141, Noida, Uttar Pradesh 201305, India